*ATTENTION: NEW FEATURE*
Outage Management System (OMS), Phone Payment, and Smarthub
HCEC has implemented a new Outage Management System (OMS), making the process of reporting outages significantly more efficient. We understand the challenges faced during extensive outages, particularly the difficulty in reaching a dispatcher and the lengthy hold times. Now, outages can be reported simply by calling the new OMS phone number or by using the Smarthub web portal or Smarthub app.
To make a payment or report an outage via the OMS phone line, please call 855-955-3183 and follow the appropriate prompts.
If the caller id corresponds to the phone number linked to your account in our records, the outage will be reported automatically.
If the caller id does not correspond to the phone number linked to your account in our records, you will be required to provide either the phone number on file or the account number related to the outage.
With the Smarthub web portal and mobile app, you can effectively manage your electric service account. Some of the advantages include:
Billing and Payments: Access your billing any time from anywhere and save time with easy payment options. Set up auto pay or make payments via credit card or checking. No fees!
Alerts and Notifications: Stay informed on important information regarding your account status or real time information regarding outages via email or text messages.
Paperless Billing: Activate Smarthub paperless billing, an eco-friendly way to access your bill instantly.
Usage Monitoring: Monitor your usage daily and track your habits. Compare usage trends to previous bills.
Report Outages: Avoid those long hold times during large outages and set notifications to receive text, email or a phone call when there is an update to your outage. You can also utilize the Track Issue Status link under contact Us and determine if your outage was restored while not at home.
Submit Inquiries: Instantly send inquiries for anything from address changes to tree trimming.
Smarthub is designed to empower you with complete control over your account, providing the necessary tools to deliver timely information that aids in making informed decisions regarding your account.
To register for Smarthub, you will need:
*Your billing account number
*Your email address
To register, please visit www.hamiltonelectric.coop, and then click the Smarthub icon to register as a New User. After completing the registration and logging in to your Smarthub account, navigate to Settings and Manage Notifications to enable text messaging. You may also set up notifications under the Billing, miscellaneous, and Service menus.
Additionally, you have the option to download the app to your smart phone. Search for the Smarthub app in your app store, which is represented by the following green icon:
Once the app is installed, look for Hamilton and log in using your existing credentials or create a new account by entering your email and account number. To report an outage through the Smarthub mobile app, click Report an Issue/Inquiry.
To report an outage through the Smarthub web portal, find the link on the home page of our website. Once you log into your Smarthub, click the Report Power Outage link located in the menu options on the left of the screen.
Furthermore, a new feature of our OMS is the availability of an outage map on our website at www.hamiltonelectric.coop.